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Contact Lumio support
A question about a plan, a payout or your data? Write, chat or call. A person from the team in Lisbon answers.
Contact details
E-mail: support@lumio.example
Telephone: +33 1 99 00 47 20
Hours: Monday to Friday, 08:30 to 17:30 (Lisbon time)
Address: Rua do Farol 27, 1100-148 Lisboa, Portugal
How fast we reply
Within 3 business days on the Starter plan, 1 business day on Pro and 4 business hours on Team. The telephone line is reserved for Pro and Team accounts.
Before you write
- What does a plan cost? See pricing.
- Where is my data? See security and data.
- Can I get a refund or cancel? See section 3 of the terms of service.
- A client has not paid: see the late payment guide.
Book a call
Getting-started calls, migration workshops and Team plan demos are held by video and booked through the chat assistant. The about page says more about the team.